Warranty Requests

Starting November 1, 2025, Multi-Factor Authentication (MFA) is required to log in to Punch List Manager. This extra step helps us comply with New York State law 23 NYCRR Part 500, which sets cybersecurity standards for protecting homeowner data.

Plan about 3-5 minutes for first-time setup. After that, login stays quick. We recommend starting from your computer. After entering your username and password, you’ll be guided through these steps:

1. Install Google Authenticator on your phone from Google Play or the Apple App Store.
2. Scan the QR code shown on the portal login screen.
3. Enter the six-digit code from the app.
4. Add a recovery email and security question so you can regain access if you ever lose your phone.

Your original password was emailed to you at closing. If you can’t find it:

1. Go to impressionhomes.punchlistmanager.net
2. Click “Forgot your password?” on the login screen.
3. Enter the email address you provided at contract. This is your username.
4. Check your inbox for the reset link and follow the instructions.

Warranty issues typically involve how something in your is functioning. Examples include:

• Plumbing
• Electrical outlets or fixtures
• HVAC system
• Doors or windows
• Structural

Finish and cosmetic questions are usually things like:

• Paint colors, touch-ups, or brand names
• Cabinet stain, hardware, or finish details
• Tile, flooring, or countertop product info
• Light fixture, or appliance model numbers

If you’re experiencing a plumbing, electrical, or HVAC emergency, skip the portal and call your contractor directly. They can schedule service faster than we can route it through the warranty system.

You’ll find the full list of contractor numbers in the directory above. Contractor assignments can vary by city, so check the reminder sticker inside one of your kitchen cabinets to confirm which contractor serves your specific home.

Once service is scheduled, please submit a follow-up ticket through Punch List Manager so we have a record of the issue.

Buying a new home is one of the biggest decisions your family will make and a strong warranty program is one of the clearest signs that a builder stands behind their work.

A comprehensive builder’s warranty protects you in three key ways:

• Peace of mind after move-in. You shouldn’t have to worry about unexpected repair costs in the early years of owning your home. A warranty covers the workmanship, systems, and structural elements so you can focus on settling in and making memories.
• Protection for your investment. Your home is likely one of the largest purchases you will make. Warranty coverage helps safeguard that investment against defects that could otherwise cost thousands to repair out of pocket.
• Confidence in the builder. A builder willing to back their homes with a long-term warranty is a builder confident in how those homes are built. It’s a promise that the quality you see at walkthrough is the quality that lasts.

At Impression Homes, our warranty program is designed to give you that confidence from day one and for years to come.

Your new Impression Home is backed by a 1-2-10 limited warranty program.

Impression Homes offers a 1-2-10 limited warranty program, which includes one year of general warranty coverage, two years of major mechanical systems coverage, and a ten-year third-party structural warranty. Specific warranty terms and coverage details are determined by your home’s closing date and are provided in full at the time of closing.